Ordering & Payment
Shopping online with Berry's Jewellers is secure and straightforward. Whether you are purchasing a luxury watch, fine jewellery or a special gift, our team is here to help at every stage of your order.
Placing an Order Online
- Browse our collections and select the item you would like to purchase.
- Where applicable, choose any required options, such as ring size or bracelet adjustment.
- Add the item to your basket and proceed to our secure checkout.
- Enter your delivery and payment details, then complete your purchase using one of the payment methods available to you.
- Once your order has been successfully placed, you will receive an order confirmation by email.
Payment Methods
We accept a range of major credit and debit cards, together with other secure payment methods made available through our Shopify checkout.
The payment methods available to you will be displayed at checkout and may vary depending on your device, order value, billing address and delivery destination.
Berry's Jewellers does not store your complete card details.
Payment Security
Our website and checkout use secure, encrypted technology to help protect your personal and payment information.
Your bank or payment provider may ask you to complete an additional identity check before approving your transaction. This may include verification through your banking app, a one-time passcode or another authentication method.
Order Verification
As a retailer of high-value watches and jewellery, we may carry out additional security checks before accepting or dispatching an order.
In some circumstances, we may contact you to verify information relating to your purchase, billing details, delivery address or payment.
Berry's Jewellers reserves the right to decline or cancel an order where we are unable to satisfactorily complete our security checks.
When Is Payment Taken?
For purchases made by credit card, debit card or another immediate payment method, payment is normally authorised as part of the checkout process.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted for dispatch.
Product Availability
We make every effort to ensure that product availability shown on our website is accurate.
As Berry's Jewellers operates both online and through our network of UK stores, an item may occasionally sell in-store or otherwise become unavailable shortly before an online order is completed.
Interest Free Credit & Finance
Eligible purchases can be made using our flexible finance options.
We currently offer 0% interest free credit for up to 36 months on qualifying purchases. Finance over 48 or 60 months at 9.9% APR Representative is also available on qualifying orders.
Finance is subject to status, eligibility and product restrictions. It is available to UK residents only and is not available on certain products, including pre-owned watches, sale items and selected brands.
Click & Collect
Selected online orders can be collected from a Berry's Jewellers store where Click & Collect is available.
Please wait until you have received confirmation that your order is ready for collection before travelling to the store.
When collecting your order, you may be asked to provide your order confirmation together with suitable photographic identification.
International Orders
We accept eligible international orders to selected destinations.
International orders may be subject to destination-specific product, brand, customs and courier restrictions.
Customers receiving an order outside the United Kingdom are responsible for any applicable import VAT, customs duties, clearance fees or other charges imposed by the receiving country.
Delivery Address Verification
To help protect our customers against fraudulent transactions, certain payment methods have delivery address restrictions.
PayPal Orders
Orders paid for using PayPal can only be delivered to the delivery address confirmed within the customer's PayPal account at the time of purchase.
Finance Orders
Orders purchased using finance can only be delivered to the address provided on the successful finance application. We are unable to deliver finance purchases to an alternative address.
Delivery Security
Signature Required
All orders dispatched by Berry's Jewellers require a signature upon delivery. This helps protect your purchase and provides confirmation that your order has been successfully received.
Additional Security Measures
We do not deliver to PO Box addresses (excluding eligible BFPO addresses). Once an order has been dispatched, we are unable to redirect it to an alternative address.
For selected high-value orders or Click & Collect purchases, we may request photographic identification before releasing your order.
BFPO Orders
Eligible orders can also be delivered to selected British Forces Post Office (BFPO) addresses.
VAT is charged when a BFPO order is initially placed online. Once tracking confirms that the parcel has been delivered to the BFPO depot, Berry's Jewellers will refund the applicable VAT paid back to the original payment method.
Prices & VAT
All prices displayed on our UK website include UK VAT where applicable unless otherwise stated.
For qualifying international or BFPO transactions, the treatment of VAT may vary according to the delivery destination and applicable tax rules.
Promotional Codes, Offers & Gift Cards
Where a promotional code is available, it must be entered at checkout before the order is completed.
Promotional codes, complimentary gifts and other offers may be subject to individual terms, minimum spend requirements, product exclusions and expiry dates.
LMG Gemcheck Cards
Berry's Jewellers is an LMG Authorised Jeweller and can accept eligible LMG Gemcheck Cards towards replacement jewellery and watches following an insurance claim.
Gemcheck Cards are redeemed in-store only and cannot currently be used as a payment method through our online checkout.
Certain product and promotional exclusions may apply. Please contact your nearest Berry's Jewellers store before visiting if you would like to use a Gemcheck Card.
Cancelling or Amending an Order
If you need to amend or cancel an order, please contact us as soon as possible.
We will always try to accommodate your request, but once an order has entered our dispatch process we may no longer be able to change or cancel it.
Your statutory cancellation and return rights are unaffected.
Ordering & Payment FAQs
How will I know my order has been received?
Why has Berry's contacted me about my order?
Can I pay for my order using finance?
Can I change my delivery address after placing an order?
Do you accept international orders?
Can I use an LMG Gemcheck Card online?
Need Help With Your Order?
Our Customer Services team is available to help with product enquiries, payments, finance, delivery or an existing online order.
You can contact us by telephone, email or Live Chat, or visit one of our Berry's Jewellers stores for assistance.
Berry's Jewellers reserves the right to decline or cancel an order where payment, product availability, security checks, courier restrictions or applicable legal requirements prevent fulfilment.