Legal Information

Terms & Conditions

These Terms apply to consumer purchases made through the Berry's Jewellers website and contain important information about orders, payment, delivery and collection, cancellations, returns, refunds, finance, promotions, warranties and other responsibilities.

Last updated: 14 August 2026

Welcome to Berry’s Jewellers!

These Terms and Conditions (“Terms”) apply when you purchase products from Berry’s Jewellers through our website (https://www.berrysjewellers.co.uk/). They explain the terms on which we sell our products to you and contain important information about placing and accepting orders, payment, delivery and collection, cancellations, returns, refunds, warranties and our respective responsibilities.

Please read these Terms carefully before placing an order. By placing an order through our website, you agree that your purchase will be subject to these Terms. If you do not agree to these Terms, you must not place an order through our website.

We sell a range of products through our website, including watches, jewellery, engagement rings, wedding rings and other luxury goods. Certain products may be subject to additional terms or conditions because of their nature or the way in which they are purchased. This includes, where applicable, bespoke, personalised, engraved, altered or resized products, pre-owned watches, products purchased using finance and products supplied as part of a promotion. The relevant provisions of these Terms will apply to those purchases.

Some information relating to your purchase may also be set out elsewhere on our website, including information about delivery, returns, finance, warranties, promotions and other services. Where additional terms are expressly stated to apply to a particular product, promotion or service, you must also read those terms before proceeding.

These Terms apply to purchases made by consumers for personal use. They are not intended to govern purchases made wholly or mainly for business, trade or professional purposes.

Nothing in these Terms excludes, restricts or otherwise affects any rights you have under applicable consumer law which cannot legally be excluded or restricted. If there is any conflict between these Terms and a mandatory right you have under applicable consumer law, your statutory rights will apply.

If you have any questions about these Terms or an order, you can contact our Customer Services team at customerservice@berrysjewellers.co.uk.

01
Section 1

About Us

The website is operated by Berens & Company Limited, trading as Berry’s Jewellers. References in these Terms to “Berry’s Jewellers”, “Berry’s”, “we”, “us” or “our” mean Berens & Company Limited.

Berens & Company Limited is a company registered in England and Wales under company number 00354466. Our registered office is at 62 Albion Street, Leeds, LS1 6AD. Our VAT registration number is 297847136.

When you purchase a product through our website, your contract for the purchase of that product is with Berens & Company Limited.

02
Section 2

Acceptance Of These Terms

By accessing or using the website, by creating an Account, or by placing an order through our website, you confirm that you have read, understood, and agree to these Terms and agree to be bound by them. You also represent that:

i.
You have read, understood, and agreed to be bound by these Terms and any future updates and additions to these Terms, as published from time to time on our website.
ii.
You confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract with us. You must not create an account or place an order through our website if you do not meet these requirements.
iii.
You are purchasing as a consumer for personal purposes and not wholly or mainly for purposes connected with your trade, business or profession.
iv.
You must not have previously had your account disabled for violation of law or any of our policies.
03
Section 3

Account

i.
Creating and Using Your Account: You may create an account on our website to make purchases, view or manage your orders and use other account features that we make available from time to time. When creating or using an account, you must provide information that is accurate, complete and up to date, including your name, email address, billing and delivery information where requested. You must promptly update your details if they change. Where our website allows you to purchase products without creating an account, you may place an order as a guest, but your purchase will still be subject to these Terms and any other policies that apply to your order.
ii.
Account Security and Responsibility: You must keep your password and other account login details confidential and take reasonable steps to prevent anyone from accessing your account without your permission. You must not knowingly allow another person to use your account, use another person's account without their permission, impersonate another person or provide false information about your identity. You are responsible for activity carried out through your account where that activity has been authorised by you. If you know or reasonably suspect that your account has been accessed without your permission or that your login details have been compromised, you must change your password and contact us promptly at customerservice@berrysjewellers.co.uk.
iii.
Verification, Restrictions and Suspension: We may carry out reasonable verification and security checks in connection with your account or any order placed through it, particularly where we identify unusual activity, suspected fraud, unauthorised access or another security concern. We may also restrict the creation or use of multiple accounts where we reasonably believe they are being used to avoid purchase limits, promotion conditions, security measures or other restrictions. We may temporarily restrict or suspend an account where we reasonably believe this is necessary to protect you, Berry’s, other customers or the security of our website, or where the account is being used in breach of these Terms. Where appropriate, we may require reasonable verification or security steps to be completed before restoring access.
iv.
Closing Your Account: You may ask us to close your account at any time by contacting us at customerservice@berrysjewellers.co.uk. Closing your account will not automatically cancel an order that has already been accepted, affect any amount that you are required to pay, or affect any rights or obligations that arose before the account was closed. We may retain information relating to your account and previous transactions after closure where required or permitted by law, including for accounting, tax, fraud prevention, dispute resolution and legal compliance purposes. Any personal information that we retain will be handled in accordance with our Privacy Policy.
v.
Suspension or Termination of Your Account: We may suspend, restrict or terminate your account where we reasonably believe that you have breached these Terms, misused the website or your account, engaged in fraudulent or unlawful activity, circumvented purchase restrictions, or demonstrated a documented and objectively unreasonable pattern of purchasing and returning products for an abusive or improper purpose. This will not affect your statutory rights or your rights relating to any order we have already accepted.
04
Section 4

Our Products

i.
Product Information and Descriptions: We take reasonable care to ensure that the descriptions, specifications and other information shown for products on our website are accurate when published. Product information may include the brand, model, reference number, materials, dimensions, weight, gemstone specifications, movement, warranty and other relevant characteristics. Products supplied to you must match their description as required by law. Minor differences that do not materially affect the product may occur, particularly where products are individually manufactured, finished or contain natural materials. Product images are provided to help you identify and understand the product, but colours, finishes and other visual details may appear slightly different depending on your screen, device and display settings. Any dimensions, weights or measurements stated on our website are approximate unless we expressly state otherwise.
ii.
Natural Materials, Gemstones and Individual Characteristics: Jewellery containing diamonds, gemstones, pearls, precious metals or other natural materials may have natural variations in colour, tone, pattern, inclusions, texture, weight or appearance. These variations form part of the individual characteristics of natural materials and will not, by themselves, mean that a product is defective. This does not allow us to supply a product that is materially different from its description. Where a particular gemstone grade, carat weight, metal purity or other material specification is expressly stated in the product description, the product supplied must correspond with that description, subject to any reasonable and customary tolerances applicable to that type of product.
iii.
Product Images and Packaging: Packaging, presentation boxes, certificates, papers and accessories supplied with a product may vary depending on the product, brand and manufacturer. Images of packaging or accessories on our website are illustrative unless the relevant product description expressly states that a particular item is included. Where particular box, papers, certificates or accessories form part of the description of an individual product, including a pre-owned watch, we will supply the product in accordance with that description.
iv.
Product Availability: All products displayed on our website are subject to availability. Most products that can be added to your bag are normally held in stock, but some products may need to be obtained from the relevant brand, manufacturer or supplier after you place your order. An indication on our website that a product is in stock or available does not guarantee that it will remain available until your order is accepted. A product may, for example, be sold through one of our stores or another sales channel before our online stock information is updated. Adding a product to your bag, proceeding through checkout, authorising payment or receiving an acknowledgement of your order does not reserve that product or guarantee its availability.
v.
Supplier-Sourced Products: Where a product needs to be obtained from a brand, manufacturer or supplier, its availability will depend on that third party being able to supply it to us. Any sourcing, availability or delivery timeframe given before we have confirmed availability is an estimate unless we expressly agree otherwise with you. If we discover that we cannot obtain the product, we will let you know as soon as reasonably possible. We will not charge you for a product that we cannot supply and, if payment has already been taken, we will refund the relevant amount.
vi.
Placing Your Order: When you submit an order through our website, you are making an offer to purchase the products shown in your order subject to these Terms. Before submitting your order, you must check the products, quantities, sizes and any other options you have selected, together with your name, contact information, billing information and delivery details. You are responsible for ensuring that the information you provide is accurate and complete. If you discover an error after submitting your order, you must contact us as soon as reasonably possible. We will try to accommodate a requested change where reasonably possible, but we cannot guarantee that an order can be amended once it has been submitted or processing has begun. Your statutory cancellation rights, where applicable, are not affected by this paragraph.
vii.
Order Acknowledgement: After you place an order, we will normally send you an email acknowledging that we have received it. This is an acknowledgement only and does not mean that we have accepted your order. Neither the submission of your order nor our receipt of payment or authorisation of payment creates a contract between you and us.
viii.
When We Accept Your Order: Your order is accepted, and a legally binding contract between you and us is formed, only when we dispatch the relevant product to you or, for a Click & Collect order, when we notify you that the relevant product is ready for collection. An order confirmation or other acknowledgement that we have received your order does not constitute acceptance. Until the order has been accepted, we may decline it for any of the reasons permitted under these Terms. If your order contains more than one product and the products are dispatched or made ready for collection separately, each product may be treated as a separate order and a separate contract will be formed for that product when it is dispatched or we notify you that it is ready for collection, as applicable.
ix.
Payment Before Acceptance: We may take, reserve or obtain authorisation for payment before your order is accepted. This is necessary in some cases to process and verify your order. The taking or authorisation of payment does not, by itself, mean that we have accepted your order. If we do not accept an order for which payment has already been taken, we will refund the amount paid for the affected product using the appropriate payment method, subject to any different process that applies where the purchase was made through a finance provider.
x.
Purchase Limits and Consumer Purchases: Our website is intended for customers purchasing products as consumers for personal use. We may apply reasonable limits to the quantity or number of particular products that a customer or household can purchase, including where this is necessary because of limited availability, brand requirements, allocation restrictions or to ensure fair access to products. We may refuse an order where we reasonably believe that products are being purchased wholly or mainly for resale or commercial purposes, or that multiple orders or accounts are being used to circumvent a legitimate purchase restriction.
xi.
Brand, Manufacturer and Territorial Restrictions: Certain luxury brands, manufacturers or suppliers may impose legitimate restrictions on the products that we are permitted to sell, the territories into which particular products can be supplied, product allocations or other conditions relating to their authorised distribution. We may refuse an order before acceptance where completing it would breach an applicable restriction of this nature. Where such a restriction prevents us from accepting your order, we will inform you and refund any amount already paid for the affected product.
xii.
Pricing and Product Information Errors: We take reasonable care to ensure that product information and prices displayed on our website are correct. However, errors can occasionally occur. If we identify an obvious and unmistakeable error in the price, description, specification or other material information relating to a product before accepting your order, we may decline the order and will contact you where appropriate. Where reasonably possible, we may give you the opportunity to place a new order using the correct information or price. If we have already received payment for an order that we do not accept, we will refund the relevant amount. We will not rely on this provision to avoid an order merely because the correct price later increases or because we no longer wish to sell the product at the price properly advertised.
xiii.
Changes to Products: Manufacturers and brands may occasionally make minor changes to a product's packaging, presentation or specifications. We may supply a product incorporating a minor change where it does not materially affect the product's appearance, quality, functionality, value or the characteristics on which you could reasonably have relied when placing your order. We will not substitute a materially different product without your agreement. If a material change occurs before dispatch, we may contact you to explain the change and, where appropriate, give you the choice of proceeding with the changed product or cancelling the affected product for a refund.
xiv.
When We May Refuse an Order Before Acceptance: We may refuse an order before it has been accepted where we have a reasonable reason to do so. This may include where the product is unavailable; we cannot obtain it from the relevant brand, manufacturer or supplier; an obvious and unmistakeable pricing or product-information error has occurred; payment cannot be authorised; a finance application is not approved; we cannot satisfactorily complete reasonable identity, payment, security or fraud-prevention checks; we reasonably suspect fraud, unauthorised use of a payment method or other unlawful activity; you are attempting to circumvent legitimate purchase or product restrictions; your previous transactions with us demonstrate a documented and objectively unreasonable pattern of purchasing and returning products which gives us reasonable grounds to believe that further orders are being placed for an abusive or improper purpose rather than genuine personal purchases; we reasonably believe that the purchase is being made wholly or mainly for resale or commercial purposes; a manufacturer, authorised-dealer, territorial or allocation restriction prevents us from supplying the product; we cannot deliver the product to the address or destination provided; or accepting or fulfilling the order would breach applicable law or a legal or regulatory requirement. We will not refuse an order merely because you have exercised a statutory cancellation, return or other consumer right, and nothing in this paragraph affects your rights in relation to an order that we have already accepted.
xv.
If We Refuse an Order: If we decide not to accept your order, we will not be required to supply the affected product. Where reasonably appropriate, we will notify you that the order has not been accepted. If we have already received payment for a product that we do not accept, we will refund the amount paid for that product. Nothing in these Terms requires us to disclose information where doing so could compromise fraud-prevention or security procedures or where we are prohibited from doing so by law.
xvi.
After We Have Accepted Your Order: Once a product has been dispatched and the contract has been formed, we will not cancel the contract simply because we no longer wish to supply the product. There may, however, be exceptional circumstances in which we cannot perform our obligations, including where supplying the product becomes unlawful or performance is prevented by an event outside our reasonable control. If this happens, we will contact you as soon as reasonably possible and deal with the affected order and any payment you have made in accordance with these Terms and your legal rights.
05
Section 5

Bespoke, Personalised, Engraved, Altered And Resized Products

i.
Customised Products: Certain products may be made, personalised, engraved, altered or resized specifically for you. This includes bespoke jewellery, products made to your specifications, engraved products and products that are resized or otherwise altered at your request. These products are prepared specifically for you and are therefore subject to additional conditions under this section.
ii.
Your Instructions and Approval: You must provide complete and accurate instructions for any bespoke, personalisation, engraving, alteration or resizing work. We will confirm the relevant specifications with you by email before the work begins where applicable. You must carefully check all details, including spelling, wording, dates, measurements, sizes, design details and any other specifications. Your approval by email will be treated as confirmation that the specifications are correct, and we will be entitled to carry out the work in reliance on that approval.
iii.
Errors in Your Instructions: We will not be responsible for an error in a customised product where we have completed the product in accordance with the information, measurements, wording, sizing or other specifications provided or approved by you. If you provide an incorrect ring size, spelling, measurement or other instruction and we carry out the work correctly in accordance with that instruction, you will be responsible for any further work required to correct or change the product.
iv.
Changes or Cancellation Before Work Begins: You may ask us to change or cancel a bespoke, personalised, engraved, altered or resized product provided that no work has started. You must contact us as soon as possible at customerservice@berrysjewellers.co.uk. A requested change will only take effect once we have confirmed that we can accommodate it. If the change affects the price or the time required to complete the product, we will tell you before proceeding.
v.
Once Work Has Started: Once work has started on a bespoke, personalised, engraved, altered or resized product, the order cannot be changed or cancelled unless we agree otherwise or you have a legal right to do so. If we agree to a change after work has started, you must pay any reasonable additional costs resulting from the change before the revised work is carried out.
vi.
Returns and Refunds: Bespoke, personalised, engraved, altered and resized products cannot be returned or refunded simply because you have changed your mind, except where required by law. Further information about cancellations, returns and refunds, including the rules that apply to customised products, is set out in our Cancellation & Refund Policy, which forms part of the terms applying to your purchase.
vii.
Completion Times: Bespoke, personalised, engraved, altered and resized products may require additional preparation time. Any estimated completion or dispatch date provided to you is an estimate unless we expressly agree a fixed date with you. We will not be responsible for a delay caused by incomplete or incorrect instructions from you, a delay in receiving your approval, or a change to the specifications requested by you.
06
Section 6

Pre-Owned Watches

i.
Pre-Owned Condition: Our pre-owned watches have had one or more previous owners and are not sold as new. A pre-owned watch may therefore show reasonable signs of previous ownership, use or age, including minor marks, scratches, wear or other cosmetic imperfections consistent with its age and condition. These characteristics will not, by themselves, mean that the watch is defective.
ii.
Product Description and Condition: We take reasonable care to describe each pre-owned watch accurately based on the information reasonably available to us. Where known and relevant, the individual product listing may include information about the watch's condition, age, box and papers, and any significant imperfections or replacement or non-original parts. You must review the individual product description and photographs carefully before placing your order, as these form part of the description of the particular watch you are purchasing.
iii.
Age, History and Previous Ownership: Because pre-owned watches have previously been owned and used, complete information about their history may not always be available to us. Unless expressly stated in the individual product listing, we do not guarantee that we will know or be able to verify every aspect of a watch's previous ownership, service history, maintenance, repair history or previous use. Any information we provide about these matters will be based on the information and records reasonably available to us at the time.
iv.
Box, Papers and Accessories: A pre-owned watch will only be supplied with its original box, warranty card, certificates, papers, manuals, spare links or other accessories where these are stated as included in the individual product listing. The absence of an item that was not stated to be included will not mean that the watch does not conform to its description.
v.
Replacement and Non-Original Parts: A pre-owned watch may have been serviced, repaired or maintained during its lifetime. Where we know that a significant replacement or non-original component is present, we will include that information in the product description where relevant. We cannot guarantee that every component of a pre-owned watch is the component originally fitted by the manufacturer unless we expressly state this in the individual product listing.
vi.
Photographs: Photographs of a pre-owned watch are intended to assist you in assessing its appearance and condition. You must review the photographs together with the written product description before purchasing. The appearance of colours, finishes and minor cosmetic details may vary slightly depending on your screen or device.
vii.
Berry’s Guarantee: Pre-owned watches are supplied with the Berry’s guarantee stated on the relevant product listing or elsewhere on our website at the time of purchase. Where the applicable guarantee is stated to be one year, that guarantee will run for one year in accordance with its applicable terms. The Berry’s guarantee is separate from any manufacturer warranty and does not mean that a manufacturer warranty remains in force unless this is expressly stated.
viii.
Manufacturer Warranty: A manufacturer's original warranty may have expired, may have only part of its original period remaining, or may be subject to the manufacturer's own conditions. A pre-owned watch will only be treated as having the benefit of a manufacturer warranty where this is expressly stated in the relevant product listing. Any manufacturer warranty is provided by the manufacturer and is subject to the manufacturer's applicable terms and conditions.
07
Section 7

Allowed Uses

i.
Personal and Lawful Use: You may access and use our website for your own personal, non-commercial and lawful purposes, including browsing our products, obtaining information about our products and services, creating and managing an account, contacting us and purchasing products for your own personal use. Your use of the website must comply with these Terms and all applicable laws and regulations.
ii.
Purchasing Products: You may use our website to place genuine orders for products that you intend to purchase for yourself or, where appropriate, as a gift for another person. Our website is intended for consumer purchases and must not be used to purchase products wholly or mainly for resale, commercial distribution or another business purpose without our prior written agreement.
iii.
Website Content: You may view, download or print reasonable extracts of information from our website where this is solely for your personal use in connection with considering or making a purchase from us. This permission does not transfer any intellectual property rights to you and does not permit you to reproduce, publish, distribute, commercially exploit or otherwise use our website content beyond the limited personal use permitted by these Terms.
iv.
Sharing Our Website: You may share links to publicly available pages of our website for lawful, personal and non-commercial purposes, provided that you do so fairly and in a way that does not damage or take unfair advantage of Berry’s Jewellers, our reputation or the reputation of any brand whose products we sell. You must not suggest that Berry’s Jewellers, or any brand featured on our website, endorses or is associated with you or any third party where no such relationship exists.
v.
Availability of Permission: Any permission granted under this section applies only for as long as you comply with these Terms. We may withdraw or restrict permission to use our website where you use it unlawfully, misuse our content, interfere with the website or otherwise breach these Terms, subject to any rights you have in relation to an order or contract already entered into with us.
08
Section 8

Prohibited Uses

i.
Unlawful or Improper Use: You must not use our website, your account, our products or any content made available through the website for any unlawful, fraudulent or improper purpose, or in any way that breaches these Terms or any applicable law or regulation. You must not use the website to encourage, facilitate or assist another person to do anything prohibited by this section.
ii.
Fraud, False Information and Misrepresentation: You must not provide false, inaccurate, misleading or fraudulent information to us, impersonate another person, misrepresent your identity or authority, place an order using another person's details or payment method without permission, make a fraudulent payment or refund claim, falsely claim that a product was not received, or otherwise attempt to obtain any product, refund, credit, promotional benefit or other advantage by deception.
iii.
Unauthorised Commercial Use and Resale: You must not use our website primarily to purchase products for resale, commercial distribution or another business purpose without our prior written agreement. You must not use multiple accounts, identities, payment methods, delivery addresses or other means to circumvent reasonable product allocation rules, quantity limits, brand restrictions or other purchase restrictions communicated by us.
iv.
Misuse of Promotions, Offers and Benefits: You must not manipulate, misuse or circumvent the conditions of any discount, promotional code, free gift, e-gift card, price-match arrangement, finance offer, loyalty benefit or other promotion. This includes creating or using multiple accounts to obtain benefits intended to be available only once, providing false information to qualify for an offer, or using any promotion in a manner contrary to its stated terms.
v.
Interference With the Website: You must not interfere with, damage, disrupt, disable, overload or impair our website, servers, networks, systems, databases or security measures. You must not introduce or transmit viruses, Trojan horses, worms, logic bombs, malware, malicious code or any other material designed to damage, interrupt or gain unauthorised access to any computer system, software, data or network.
vi.
Unauthorised Access and Security: You must not attempt to gain unauthorised access to any part of our website, another customer's account, our systems, servers, databases, administration areas or any other restricted system or information. You must not bypass, disable, interfere with, probe, scan or test any security, authentication, access-control, fraud-prevention or technical measure used by us or by a third-party provider supporting our website.
vii.
Automated Access, Bots and Scraping: You must not use bots, crawlers, spiders, scrapers, scripts, automated purchasing tools or other automated systems to access, search, monitor, copy, extract or interact with our website without our prior written permission. You must not scrape or systematically extract product descriptions, photographs, prices, availability information, customer information or other data from our website, whether for commercial use, price monitoring, database creation, machine learning, artificial intelligence training or any other purpose.
viii.
Manipulating Website Functions: You must not exploit bugs, errors, vulnerabilities or technical limitations in our website, checkout process, payment systems, pricing systems, stock systems or promotional mechanisms. If you become aware of an apparent error or vulnerability, you must not knowingly exploit it for financial or other advantage.
ix.
Intellectual Property Misuse: You must not copy, reproduce, modify, republish, upload, transmit, distribute, sell, license, commercially exploit or create derivative works from our website or its content except where expressly permitted by these Terms or by law. You must not remove, conceal or alter any copyright, trade mark, branding, ownership notice, watermark or other proprietary notice appearing on our website or its content.
x.
Berry’s and Third-Party Brands: You must not use the Berry’s Jewellers name, Berry’s branding, logos, trade marks or other brand assets without permission. You must also not use any manufacturer's, designer's or other third party's trade marks, logos, product photographs or other protected material obtained through our website in a manner that infringes their rights or falsely suggests that you are an authorised retailer, distributor, representative or affiliate of Berry’s or any brand featured on our website.
xi.
Framing, Mirroring and Copying the Website: You must not frame, mirror, reproduce or create a copy of all or any material part of our website on another website, application, platform or service without our prior written permission. You must not create a website, page, advertisement or other material that imitates our website in a way that is likely to mislead customers about its source or association with Berry’s.
xii.
Data and Privacy: You must not use our website to collect, harvest, obtain, publish or misuse personal information relating to another customer, employee or other person. You must not attempt to identify, access or obtain information about another customer's account, purchases, payment information, contact information or activity.
xiii.
Communications and Submissions: Where our website allows you to contact us, submit information or otherwise communicate with us, you must not send material that is unlawful, fraudulent, threatening, abusive, defamatory, obscene, discriminatory, harassing, malicious or that infringes another person's intellectual property, privacy or other legal rights. You must not use our contact facilities to distribute spam, unsolicited advertising, chain messages or other bulk or automated communications.
xiv.
False Reviews and Reputation Abuse: Where you are able to submit or publish reviews, feedback or other content relating to Berry’s or our products, you must not submit fabricated reviews, impersonate another customer, receive or offer an undisclosed incentive for misleading content, or knowingly make false statements presented as statements of fact. Nothing in this paragraph prevents you from giving an honest account of your experience or expressing a genuine opinion.
xv.
Payment and Finance Misuse: You must not use stolen, unauthorised or fraudulently obtained payment details, deliberately initiate an improper chargeback, provide false information in connection with a finance application, or attempt to manipulate or circumvent the requirements of a payment or finance provider. Finance applications are also subject to the applicable provider's own terms, eligibility requirements and verification procedures.
xvi.
Circumvention: You must not attempt to avoid any restriction imposed under these Terms by using another account, identity, device, payment method, email address, delivery address or another person. Conduct carried out through connected accounts or by another person acting on your behalf may be taken into account where we reasonably believe it forms part of an attempt to circumvent a legitimate restriction.
xvii.
Action We May Take: If we reasonably believe that you have breached this section, we may take proportionate steps to protect Berry’s, our customers, our brands and our systems. Depending on the circumstances, this may include restricting or suspending your account, preventing further access to particular website functions, refusing an order before it has been accepted, withdrawing access to a promotion where its conditions have been breached, or reporting suspected unlawful activity to the appropriate authorities. Any action relating to an order that we have already accepted will remain subject to your statutory rights and our existing contractual obligations.
09
Section 9

Responsibilities Of The Customers

i.
Accurate Information: You must provide complete, accurate and up-to-date information whenever you use our website or place an order. This includes your name, contact details, billing and delivery information and any information reasonably required to process or verify your order. You must promptly tell us if any information relating to an order changes before it has been completed. We will not be responsible for a failure or delay caused by incorrect, incomplete or outdated information supplied by you, except where the law requires otherwise.
ii.
Checking Your Order: Before submitting an order, you must carefully check the products and options you have selected, including the model, quantity, size and any other relevant product choices. You must also check the total price and your contact, billing and delivery details. Where you become aware of an error after placing an order, you must contact us as soon as reasonably possible. Whether we can make a requested change will depend on the status of the order and, where applicable, whether any customisation work has started.
iii.
Payment and Authorisation: You must ensure that you are authorised to use the payment method provided for your purchase and that the information submitted for payment is correct. You must provide any information reasonably requested by us or our payment or finance providers to verify and process the transaction. You remain responsible for paying all amounts properly due under your order in accordance with these Terms.
iv.
Receiving Your Order: You must provide a valid delivery address and comply with any reasonable delivery or collection requirements communicated to you. Where identification, a signature, collection confirmation or another security check is required before a high-value product can be released, you must provide the required information or documentation. Detailed requirements relating to delivery and collection are set out in our applicable Shipping Policy.
v.
Inspecting Products: You should inspect your products within a reasonable time after receiving them and contact us promptly if you believe that a product is incorrect, damaged, faulty or does not correspond with your order. This does not impose a shorter time limit on, or otherwise restrict, any statutory rights you may have.
vi.
Following Product Instructions: You are responsible for using, storing and caring for products appropriately and for following any reasonable care instructions, manufacturer guidance or warranty conditions supplied with them. Damage resulting from misuse, accidental damage, improper handling, unauthorised alteration or failure to follow applicable care instructions will not be treated as a defect caused by us where the law permits.
vii.
Cooperation: You must provide reasonable cooperation where we need additional information from you to fulfil an order, investigate a problem, process an authorised return, verify a transaction or otherwise perform our obligations. If we cannot perform an obligation because you have failed to provide information or cooperation reasonably required from you, we will not be responsible for the resulting delay or failure to the extent caused by that failure.
viii.
Compliance With These Terms: You must use our website and purchase our products in accordance with these Terms and any additional terms or policies that expressly apply to your order. Your responsibilities under this section are in addition to the specific requirements set out elsewhere in these Terms and are not intended to duplicate or replace them.
10
Section 10

Intellectual Property

i.
Ownership of Our Website and Content: All intellectual property rights in our website and in the content owned by Berry’s and made available through it, including text, copy, page layouts, graphics, designs, photographs, videos, illustrations, databases, software, website features, logos, trade names and other materials, are owned by or licensed to Berry’s Jewellers and are protected by applicable intellectual property laws. Except for the limited rights expressly granted under these Terms, no right, title or interest in our website or its content is transferred to you.
ii.
Berry’s Name and Branding: The Berry’s Jewellers name, Berry’s name, logos, branding and other marks belonging to us must not be used, copied, reproduced, modified or displayed without our prior written permission, except where such use is permitted by law. Nothing in these Terms grants you any licence or right to use our trade marks, trade names, branding or other intellectual property for commercial purposes.
iii.
Third-Party Brands and Content: Our website contains trade marks, brand names, logos, product images, descriptions and other materials belonging to or licensed by watch manufacturers, jewellery designers and other third parties whose products we sell. Those rights remain the property of their respective owners. The appearance of a third-party brand or other intellectual property on our website does not give you any right to use it. You must obtain permission from the relevant rights holder where permission is legally required for your proposed use.
iv.
Limited Permission for Personal Use: We give you a limited, non-exclusive, non-transferable and revocable permission to access and use our website and its content for your personal, non-commercial use, including browsing products and making purchases from us. You may print or save reasonable extracts from our website for your own personal records. You must not use our content for resale, advertising, commercial exploitation, publication, database creation or any other commercial purpose without our prior written permission or the permission of the relevant rights holder.
v.
No Transfer of Intellectual Property: Purchasing a product from us does not transfer to you any intellectual property rights associated with the product, its brand, design, packaging, photographs or other related materials. You acquire ownership of the physical product in accordance with these Terms, but any copyright, trade mark, design right or other intellectual property associated with it remains with the relevant rights holder.
vi.
Protection of Our Content: You must not remove, alter or conceal any copyright notice, trade mark, watermark, attribution or other ownership notice appearing on our website or accompanying our content. You must not modify our content or use it in a way that falsely suggests that you are connected with, authorised by, endorsed by or acting on behalf of Berry’s Jewellers or any brand whose products we sell.
vii.
Reporting Intellectual Property Concerns: If you believe that any material appearing on our website infringes intellectual property rights belonging to you, you may contact us at customerservice@berrysjewellers.co.uk with sufficient information to identify the relevant material and explain the basis of your concern. We may request further information where reasonably necessary to investigate the matter.
viii.
No Implied Rights: Except for the limited permission expressly granted under these Terms, no licence, permission or other right to use any intellectual property belonging to Berry’s Jewellers or any third party is granted to you, whether by implication, estoppel or otherwise. All rights not expressly granted under these Terms are reserved by Berry’s Jewellers and the relevant intellectual property owners. Your access to our website, creation of an account or purchase of a product does not give you any ownership interest or other intellectual property rights in our website, content, branding or other protected materials.
ix.
Feedback and Suggestions: If you voluntarily provide us with any feedback, ideas, suggestions, comments or recommendations about our website, products, services or customer experience (“Feedback”), you agree that we may use, reproduce, adapt, develop and implement that Feedback for our business purposes without restriction and without payment or other compensation to you. You must not provide Feedback that contains confidential information belonging to another person or material that you do not have the right to provide. Any personal information contained in Feedback will be handled in accordance with our Privacy Policy.
11
Section 11

Prices, Taxes, And Payment Terms

i.
Prices: The price payable for a product will be the price displayed on our website when you place your order, subject to these Terms and any correction of an obvious and unmistakeable pricing error. Prices may change from time to time, but a change made after you have placed an order will not affect that order unless the price displayed was an obvious and unmistakeable error. Where a promotional price, discount or special offer applies, it will be subject to any specific eligibility requirements, exclusions or other conditions stated for that promotion.
ii.
VAT and Other Taxes: Prices displayed on our UK website include UK VAT where applicable unless we expressly state otherwise. The VAT treatment of an order may differ for certain international or BFPO deliveries depending on the delivery destination and applicable tax rules. Any import VAT, customs duties, clearance charges or other taxes imposed outside the United Kingdom will be dealt with in accordance with our applicable Shipping Policy and the rules of the relevant destination. Berry’s does not control charges imposed by foreign customs, tax or other authorities.
iii.
Delivery and Additional Charges: Any delivery charge or other mandatory charge imposed by Berry’s in connection with your order will be shown to you before you submit your order. You must review the products, prices and total amount payable before completing checkout. Charges imposed independently by your bank, card issuer, payment provider or another third party, including foreign transaction or currency conversion charges, are not imposed or controlled by Berry’s.
iv.
Payment Methods: Payments for online orders are processed through our secure Shopify checkout and supported payment providers. We accept major credit and debit cards together with other payment methods made available at checkout from time to time. The payment methods available to you may depend on your device, order value, billing address, delivery destination, product or other relevant circumstances. The payment options shown at checkout will be the options available for that particular order.
v.
Gift Cards: Where Berry’s gift cards are accepted as a payment method online, their use will be subject to any applicable gift card conditions, including any restrictions on eligible products, promotions or other purchases. Promotional E-Gift Cards issued by us are also subject to the conditions set out in Section 13 and the applicable promotional terms.
vi.
LMG Gemcheck Cards: Berry’s is an LMG Authorised Jeweller and may accept eligible LMG Gemcheck Cards towards qualifying replacement jewellery or watches following an insurance claim. LMG Gemcheck Cards are currently redeemable in-store only and cannot be used as a payment method through our online checkout. Any applicable product or promotional restrictions will apply.
vii.
Payment Security: Our website and checkout use security measures and encrypted technology designed to protect personal and payment information during the payment process. Your bank, card issuer or payment provider may require you to complete additional authentication before approving a transaction, including verification through a banking application, one-time passcode or another authentication method. You must successfully complete any authentication or verification required by the relevant payment provider for the transaction to proceed.
viii.
Payment Authorisation: When you submit an order using a credit card, debit card or another immediate payment method, payment will normally be authorised as part of the checkout process. Payment remains subject to approval by the relevant bank, card issuer or payment provider. We are not required to proceed with an order where payment cannot be successfully authorised.
ix.
When Payment Is Taken: We may obtain authorisation for, reserve or take payment before your order has been accepted. Taking, reserving or authorising payment does not mean that we have accepted your order. As explained in Section 4, a contract is formed only when the relevant product is dispatched. If we do not accept an order after payment has been taken, we will refund the amount paid for the affected product through the applicable payment method or process.
x.
Your Authority to Pay: By providing payment details, you confirm that the information you provide is accurate and that you are authorised to use the relevant card, account, digital wallet, gift card or other payment method. You must not use a payment method belonging to another person without their permission.
xi.
Payment Providers: Payments may be processed by third-party payment providers through our checkout. Your use of a particular payment method may also be subject to the terms, security procedures and privacy practices of the relevant provider. Berry’s does not store your complete payment card details.
xii.
PayPal Payments: Where you pay using PayPal, the transaction will also be subject to PayPal’s applicable terms and security requirements. For fraud-prevention purposes, an order paid for through PayPal can only be delivered to the delivery address confirmed within your PayPal account for that transaction. Further delivery requirements are set out in our Shipping Policy.
xiii.
Failed, Declined or Reversed Payments: We are not required to dispatch a product where payment has been declined, cannot be authorised or otherwise remains unpaid. We may ask you to provide another valid payment method or information reasonably required to resolve a payment issue. If payment is subsequently reversed or withdrawn after an order has been accepted and an amount properly remains due to us, you must pay that amount using a valid payment method, subject to any genuine dispute or statutory right you may have.
xiv.
Pricing Errors: We take reasonable care to ensure that prices displayed on our website are accurate, but errors can occur. If the price displayed for a product is obviously and unmistakeably incorrect and could reasonably have been recognised as an error, we may decline the order before it has been accepted. Where appropriate, we may contact you and give you the opportunity to place an order at the correct price. If payment has already been taken for an order that we decline because of an obvious pricing error, we will refund the amount paid.
xv.
Currency: Unless otherwise stated, prices displayed on our UK website are in pounds sterling. If your bank, card issuer or payment provider converts a payment from or into another currency, it may use its own exchange rate and impose its own charges. Berry’s does not determine and is not responsible for exchange rates, conversion fees or foreign transaction charges imposed independently by your payment provider.
xvi.
Promotional Codes and Discounts: Where a promotional code or discount is available, it must be applied in accordance with the applicable offer conditions and, where required, entered at checkout before the order is completed. Promotional codes and discounts may be subject to minimum spend requirements, expiry dates, product or brand exclusions and other conditions. Unless we expressly state otherwise, promotional codes and discounts cannot be exchanged for cash, combined with other offers or applied retrospectively after an order has been completed. Berry’s promotional gifts and E-Gift Cards are dealt with separately in Section 13.
xvii.
Purchases Using Finance: Where you choose to purchase an eligible product using finance, the provisions of Section 12 will apply in addition to this section. Finance is subject to status, eligibility, product restrictions, lender approval and the separate terms of the applicable credit agreement.
xviii.
Amounts Properly Due: You must pay all amounts properly due in connection with your order in accordance with these Terms. Nothing in this section requires you to pay an amount that you are entitled to dispute, withhold or recover under applicable consumer law.
12
Section 12

Purchases Using Finance

i.
Finance Options: We offer finance on selected qualifying watches and jewellery. The finance options available may vary depending on the product, brand, purchase price and any applicable product restrictions. The options displayed on the relevant product page and during checkout will show the finance arrangements currently available for that purchase. Finance is not available on every product, and the availability of finance on one product does not mean that it will be available on another.
ii.
Our Role as Credit Broker: Berry’s Jewellers acts as a credit broker and not as the lender in relation to finance offered through our website. Credit is currently provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, subject to its applicable terms, eligibility requirements and lending criteria. The lender is responsible for assessing your application and deciding whether credit will be offered and, where applicable, on what terms. We cannot guarantee that an application will be accepted and do not control the lender’s credit assessment or lending decision. The identity of the finance provider and any applicable regulatory and credit information will be displayed on our website or provided to you as part of the finance application process.
iii.
Current Finance Arrangements: We may make different finance options available from time to time, including interest-free and interest-bearing credit. Any examples of rates, minimum purchase values, deposits or repayment periods stated in these Terms or elsewhere on our website describe the finance options available at the relevant time only and do not guarantee that the same options will remain available. The finance options actually available for your purchase will be those shown on the relevant product page, at checkout and during your finance application before you enter into the credit agreement.
iv.
Eligibility: To apply for finance, you must satisfy the eligibility requirements stated by the lender and any requirements shown on our Finance Options page. These currently include being at least 18 years old, meeting the lender’s applicable income criteria, satisfying the applicable UK or approved British Crown Dependency residency requirements, being able to provide acceptable identity and address information where required, and being able to make repayments by Direct Debit. Meeting these eligibility requirements does not guarantee approval. All applications remain subject to status, the lender’s assessment and its lending criteria.
v.
Finance Application: If finance is available for your purchase, you must select the relevant finance option at checkout and complete the lender’s application process. You must provide complete and accurate information and must review all information, repayment details and contractual documents provided to you before entering into the credit agreement. The lender may carry out identity, affordability, credit and other checks and may obtain information from credit reference agencies as part of its assessment.
vi.
Separate Credit Agreement: Any finance provided to you will be governed by a separate credit agreement between you and the lender. That credit agreement is separate from your contract with Berry’s for the purchase of the product and will contain the full terms relating to the credit, including the amount financed, deposit, repayments, interest where applicable, duration, cancellation rights and consequences of missed payments. You must read the credit agreement carefully before signing it. Nothing in these Terms changes or overrides the terms of your credit agreement with the lender.
vii.
Approval Does Not Mean We Have Accepted Your Order: Approval of your finance application, payment of a deposit or electronic signature of your credit agreement does not mean that Berry’s has accepted your order. Once the finance agreement has been approved and signed, we may still carry out our normal order, stock, identity, security and fraud-prevention checks. As explained in Section 4, your order is accepted by Berry’s only when the relevant product is dispatched.
viii.
If Finance Is Refused or Not Completed: If your finance application is declined, withdrawn, expires, is not completed or otherwise does not result in an approved finance agreement, we will not be required to provide the product on finance. Where available, you may choose another payment method and place or complete an order using that method. We are not responsible for the lender’s decision to accept or reject an application, except for anything for which we are legally responsible in our capacity as credit broker.
ix.
Product Restrictions: Finance is subject to product, brand and purchase-value restrictions. Finance is currently not available on pre-owned watches. Sale or reduced-price products may also be excluded, and certain brands or individual products may have different finance terms, shorter maximum finance periods or no finance option at all. The finance information displayed on the particular product page and at checkout will determine the finance options available for that product at the time of application.
x.
Deposit: Where a deposit is required, you must pay the amount shown during the finance application or checkout process. The deposit required may depend on the product and finance option selected. Any minimum or stated deposit shown on our Finance Options page represents the finance arrangements currently available and may change in accordance with the lender’s requirements.
xi.
Delivery Address for Finance Orders: A product purchased using finance must be dispatched only to the delivery address shown on the approved finance application. Once the finance application has been approved, we cannot redirect the order to another address. You must therefore ensure that the address provided during your finance application is complete and correct before submitting it. Further delivery requirements are set out in our Shipping Policy.
xii.
Order and Security Checks: Even after finance has been approved, we may carry out reasonable order and security checks before dispatch. We may delay dispatch while those checks are completed and may refuse the order before acceptance where we have a reasonable basis for doing so under these Terms, including suspected fraud, inconsistent information, failure to complete required verification or another legitimate security concern.
xiii.
Cancellation, Returns and Refunds: Cancellation of a credit agreement and cancellation or return of the product purchase are subject to their respective legal and contractual rules. Your rights concerning the product are set out in these Terms and our Cancellation & Refund Policy, while rights relating to the finance agreement are set out in the credit agreement and applicable consumer-credit law. Where a purchase is validly cancelled or refunded, we will work with the lender as reasonably necessary to make the corresponding adjustment to the finance arrangement.
xiv.
Changes to Finance Offers: Finance rates, terms, minimum purchase values, deposit requirements, eligible products, lenders and other finance conditions may change from time to time. Any change will not retrospectively alter a credit agreement that you have already entered into. The finance information displayed on our website is intended to describe the options currently available, but the definitive terms of any credit will be those presented to you before you enter into the relevant credit agreement.
xv.
Finance Information: Information on our website about finance is provided to explain the payment options that may be available for eligible purchases. You are responsible for reviewing the full credit information provided during the application and deciding whether the finance arrangement is suitable for you. If you have questions about whether a Berry’s product is eligible for finance, you may contact us at customerservice@berrysjewellers.co.uk. Questions about an existing credit agreement, repayments or the lender’s decisions should be directed to the relevant lender.
xvi.
Independent Lending Decision: The lender is solely responsible for assessing your application and deciding whether credit will be offered and on what terms. We cannot guarantee approval or require the lender to approve an application. Nothing in these Terms excludes or limits any rights or remedies you may have against us or the lender under the Consumer Credit Act 1974 or any other law that cannot legally be excluded or restricted.
xvii.
No Financial Advice: Information provided by Berry’s about available finance options is provided to explain ways in which an eligible purchase may be funded. Unless we expressly tell you otherwise, we do not provide personal financial advice or recommend that a particular finance option is suitable for your individual circumstances. You must review the credit terms, repayment amounts, total amount payable and other information provided before entering into a credit agreement and decide whether the arrangement is suitable for you.
13
Section 13

Free Gifts, E-Gift Cards And Promotions

i.
Promotional Offers: From time to time, we may offer complimentary gifts, promotional E-Gift Cards, discount codes, special offers or other promotional benefits in connection with selected products. Each promotion is subject to these Terms together with any additional eligibility requirements, qualifying spend, exclusions, validity periods or other conditions stated on the relevant product page, in your basket or on the applicable promotional page at the time you place your order. A promotion is only available where the applicable conditions are satisfied.
ii.
Eligibility: Promotional gifts and E-Gift Cards are available only with qualifying products identified by us. Unless we expressly state otherwise, sale, discounted, pre-owned or other excluded products do not qualify. Where a minimum purchase value applies, the required amount must be met in the manner stated for that promotion. Where the promotion requires one qualifying product to meet the threshold, the value of separate products cannot be combined to reach it. Promotions may also be limited by product type, brand, customer location or other conditions stated on our website.
iii.
One Promotion Per Qualifying Purchase: Unless we expressly state otherwise, only the promotional benefit shown for the qualifying product may be claimed. Promotional offers, discount codes, vouchers or other benefits cannot be combined where the applicable promotion states that they cannot be used together. We may reject the application of a promotion where its eligibility requirements have not been met or where we reasonably believe that an attempt has been made to circumvent or misuse its conditions.
iv.
Promotional Gift Forms Part of the Purchase: Any complimentary physical gift or promotional E-Gift Card provided because of a qualifying purchase forms part of the promotional arrangement associated with that purchase. Your entitlement to retain the promotional benefit therefore depends on the qualifying purchase remaining eligible for the promotion.
v.
Physical Promotional Gifts: Physical promotional gifts are subject to availability and may be dispatched separately from the product you purchased. Where a particular physical gift becomes unavailable, we may provide a reasonable alternative promotional gift of equal or greater value. A complimentary physical gift has no cash redemption value and cannot be exchanged for cash unless we expressly agree otherwise.
vi.
Promotional E-Gift Cards: A promotional Berry’s E-Gift Card issued as part of a promotion is different from a gift card purchased by a customer. Promotional E-Gift Cards are subject to the redemption conditions stated on the applicable promotional page when issued, including any expiry date, restrictions on eligible products, limits on the number that may be used in a transaction and restrictions on transfer or use. Unless expressly stated otherwise, promotional E-Gift Cards cannot be exchanged for cash, used to purchase another gift card or used towards products or services that are expressly excluded from redemption.
vii.
Expiry and Unused Balances: Where a promotional E-Gift Card has an expiry date, it must be used before that date. Where the applicable promotion states that the E-Gift Card must be redeemed in a single transaction, any unused balance will expire after that transaction and will not be carried forward or paid in cash. The applicable validity period and redemption conditions will be shown when the E-Gift Card is issued or on the relevant promotional page.
viii.
Returns, Cancellations and Exchanges: If you cancel or return a qualifying purchase, or exchange it for a product that does not qualify for the promotion, you must also return any physical promotional gift supplied with that purchase unused, complete and in its original condition. Any promotional E-Gift Card issued in connection with that purchase must remain unused and may be cancelled by us. Where a promotional gift or E-Gift Card has already been used, is not returned when required, or cannot be returned in the required condition, we may deduct its stated promotional value from any refund or exchange value to the extent permitted by law. Further provisions concerning returns and refunds are set out in our Cancellation & Refund Policy.
ix.
Loss or Misuse of Promotional E-Gift Cards: You are responsible for keeping any promotional E-Gift Card code issued to you secure. You must not sell, transfer or otherwise provide it to another person where the promotion states that it is personal to the original purchaser. We may cancel or refuse to accept an E-Gift Card where we reasonably believe it has been obtained, transferred, duplicated or used fraudulently or in breach of the applicable promotional terms.
x.
Changes or Withdrawal of Promotions: We may amend, suspend or withdraw a promotion where reasonably necessary, including because of stock availability, supplier restrictions, technical problems, errors, suspected abuse or circumstances outside our reasonable control. Any change or withdrawal will apply prospectively and will not affect a promotional entitlement attached to an order that we have already accepted, unless fulfilment becomes impossible because of circumstances outside our reasonable control or the law permits otherwise.
xi.
Specific Promotion Terms Prevail: The detailed conditions displayed for a particular promotion, including qualifying products, minimum spend, available rewards, redemption conditions, expiry dates and exclusions, apply in addition to this section. If there is any inconsistency between this section and specific terms expressly stated for a particular promotion, the specific promotional terms will apply to that promotion.
14
Section 14

Berry’S Price Match Promise

i.
Price Match Promise: Berry’s operates a voluntary Price Match Promise on selected branded watches and jewellery. If you find an eligible identical product advertised for less by another qualifying authorised UK retailer, you may ask us to review the competing price. Any price match is subject to this section and the detailed eligibility conditions published on our Price Match Promise page at the time you make the request. A price match will only apply once it has been expressly confirmed by Berry’s.
ii.
Eligible Products: A price match is available only for products that meet the eligibility requirements stated on our Price Match Promise page. In general, the competing product must be brand new, identical to the Berry’s product in all material respects, including model or reference, colour, finish, size where relevant, strap or bracelet, specification and included accessories, and must be genuinely available for immediate purchase and dispatch. Pre-owned, ex-display, previously sold and other excluded products do not qualify. Certain brands and products are also excluded from time to time, and the exclusions shown on our Price Match Promise page when you make your request will apply.
iii.
Qualifying Retailers: The competing seller must be a genuine current authorised UK retailer for the relevant brand and must sell the product directly to customers. We do not price match marketplace sellers, unauthorised dealers, overseas retailers, discount outlets or retailers that have lost, or are in the process of losing, their authorised status for the relevant brand. We may verify a retailer’s authorised status with the relevant brand or through other reliable information before agreeing to a price match.
iv.
Qualifying Competing Price: The competing price must be a genuine, current and publicly advertised price that we can reasonably verify. We do not match private or personalised discounts, membership-only prices, promotional or voucher-code prices, duty-free or ex-VAT prices, auction prices, obvious pricing errors, bundle prices or offers that include additional products, services or benefits that prevent a direct like-for-like comparison. The competing product must remain available at the qualifying price when we review and confirm the request.
v.
Making a Request: You must provide sufficient information for us to verify your price match request, including the competing retailer, the advertised price, the relevant product model or reference and a link or other reasonable evidence of the offer. We may ask for further information where necessary to establish that the competing product, retailer and offer meet our eligibility requirements. Submitting a request does not reserve the product, guarantee that the competing price will be matched or create an obligation on us to sell the product at that price.
vi.
Confirmation of a Price Match: A price match is only valid when Berry’s has reviewed the request and expressly confirmed the matched price to you. Until that confirmation is given, the price shown on our website will continue to apply. A price match applies only to the particular product and transaction for which it was approved and cannot be transferred to another product, customer or later purchase unless we expressly agree otherwise.
vii.
Finance, Gifts and Other Promotions: A price match is treated as a discount and may affect your eligibility for finance, complimentary gifts, promotional E-Gift Cards or other offers. A price-matched purchase cannot be combined with another discount, promotion, promotional code, voucher, gift card or benefit unless we expressly confirm otherwise. The finance options available for a price-matched purchase will be those confirmed by us and shown as available for that transaction, subject to status, product eligibility and the lender’s requirements.
viii.
When We May Decline a Request: We may decline a price match request where, acting reasonably, the eligibility requirements have not been met; the competing price, retailer status or stock availability cannot be verified; the competing offer contains an error or is not genuinely available; the products or offers are not directly comparable; the product has become unavailable; the proposed transaction would conflict with a brand, supplier, legal or other legitimate sales restriction; or we reasonably believe that the request involves fraud, manipulation, abuse or an attempt to circumvent the purpose or conditions of the Price Match Promise.
ix.
Changes to the Price Match Promise: We may amend, suspend or withdraw the Price Match Promise, change participating products or brands, or amend its eligibility requirements for future requests where reasonably necessary. The conditions displayed on our Price Match Promise page when a request is made will apply to that request. Any later change will not retrospectively alter a price match that we have already expressly confirmed for an accepted order, except where required by law or where fulfilment becomes impossible because of circumstances outside our reasonable control.
x.
Relationship With These Terms: The detailed conditions on our Price Match Promise page apply together with these Terms. If we expressly agree a price match, the confirmed matched price will form part of the terms of that particular purchase. The Price Match Promise is a voluntary benefit offered by Berry’s and is separate from your statutory consumer rights.
15
Section 15

Security, Fraud Prevention And Order Verification

i.
Security and Verification Checks: Because we sell high-value products, we may carry out identity, payment, address, security and fraud-prevention checks before accepting or dispatching an order. We may verify information provided by you against information available from payment providers, finance providers or other verification services and may ask you to provide additional information or documentation where reasonably required. You must provide accurate information and reasonable cooperation with any verification request.
ii.
Orders Subject to Verification: We may delay acceptance or dispatch while reasonable checks are completed and may refuse or cancel an order before acceptance where we cannot satisfactorily verify the purchaser, payment method, billing or delivery information, where required verification is not completed, or where we reasonably suspect fraud, unauthorised payment, identity misuse, abuse of promotions or another unlawful or dishonest activity. Certain payment methods may also be subject to specific address, identity or security requirements imposed by the relevant payment or finance provider.
iii.
Fraud, Chargebacks and Enforcement: Where we reasonably suspect fraud or other unlawful activity, we may restrict the relevant account, refuse further orders and take other reasonable steps to protect Berry’s and its customers. Where a chargeback or payment dispute is raised, we may provide the relevant bank or payment provider with order, payment, delivery, verification and communication records reasonably necessary to respond to the claim. We may also report suspected fraud or criminal activity to the appropriate authorities and cooperate with any lawful investigation.
iv.
Information and Security Procedures: We may use and share relevant information with payment providers, finance providers, fraud-prevention and identity-verification providers, delivery providers and appropriate authorities where reasonably necessary and permitted by law for verification, fraud prevention, investigation or enforcement purposes, in accordance with our Privacy Policy. We are not required to disclose our internal security procedures, fraud-prevention methods or risk assessments where doing so could compromise their effectiveness or facilitate fraud.
16
Section 16

Privacy

We collect, use, store and otherwise process personal information in connection with your use of our website, your account, orders, payments, deliveries, customer service enquiries, security and fraud-prevention checks and other interactions with us. We handle personal information in accordance with applicable data protection laws and our Privacy Policy, which explains what information we collect, why and how we use it, who we may share it with, how long we retain it and the rights available to you. You should read our Privacy Policy together with these Terms. Where cookies or similar technologies are used on our website, further information is provided in our Cookie Policy and through the cookie preference tools made available on our website.

17
Section 17

Third-Party Websites And Services

Our website may contain links to, integrate with or allow you to use websites, platforms or services operated by third parties, including payment providers, finance providers, delivery providers and other service providers. These third-party services are operated independently from Berry’s and may be subject to their own terms, policies and privacy practices. We do not control and are not responsible for the availability, content, security or operation of third-party websites or services, except to the extent that applicable law makes us responsible for them. A link to or integration with a third-party service does not, by itself, mean that we endorse all content or services offered by that third party. You must review any applicable third-party terms before using their services.

18
Section 18

Warranties And Disclaimers

i.
Statutory Rights and Product Standards: Products supplied by Berry’s must meet the standards required by applicable consumer law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description where applicable. Nothing in these Terms, any manufacturer’s warranty, any Berry’s guarantee or any other information provided by us excludes or restricts any statutory right or remedy that cannot legally be excluded or restricted.
ii.
Manufacturer Warranties: Branded products are supplied with the applicable manufacturer’s warranty where stated for the relevant product. The duration, scope, conditions, exclusions and claims procedure for these warranties vary between brands and products, and you must review the warranty information provided on the relevant brand or product listing or with the product. A manufacturer’s warranty is provided by the relevant manufacturer and is separate from your contract with Berry’s. We do not control the manufacturer’s warranty terms or decisions made by the manufacturer under that warranty. However, a manufacturer’s warranty is additional to, and does not replace or reduce, any statutory rights you have against Berry’s as the retailer.
iii.
Berry’s Guarantees and Pre-Owned Watches: Where Berry’s expressly provides its own guarantee for a product, that guarantee will apply only in accordance with the terms, duration and coverage stated for that guarantee. Pre-owned watches are subject to the guarantee arrangements described in Section 6 and any additional guarantee information provided with the particular watch. Unless we expressly state otherwise, the existence of a Berry’s guarantee does not mean that a manufacturer’s warranty also applies or remains in force.
iv.
Warranty Exclusions, Care and Maintenance: A manufacturer’s warranty or Berry’s guarantee may contain reasonable exclusions relating to matters such as normal wear and tear, accidental damage, misuse, neglect, improper storage, failure to follow applicable care or maintenance instructions, unauthorised repairs or alterations, or damage caused by circumstances outside the normal intended use of the product. Any such exclusion will apply only in accordance with the applicable warranty or guarantee terms and applicable law. You must follow any reasonable care, use and maintenance instructions supplied with the product. Berry’s will not be responsible for damage caused by your misuse, neglect, accidental damage, unauthorised alteration or failure to follow applicable care instructions to the extent that such act or failure caused or contributed to the damage.
v.
Product Information and General Guidance: We take reasonable care when preparing product descriptions, specifications and other information on our website. Our website may also contain general information, including size guides, watch and jewellery guides, gemstone information, care guidance, editorial material and other educational content. General guidance is provided to assist you and cannot take account of every individual circumstance. You must check the particular product description and specifications before purchasing and contact us before ordering where a particular characteristic is important to you. Nothing in this paragraph limits our responsibility for the description, specification, statement or advice that forms part of your contract with us.
vi.
Information Supplied by Brands and Other Third Parties: Certain photographs, specifications, technical information, warranty details and other product information may be supplied to us by the relevant manufacturer, brand or another third party. We may reasonably rely on such information when presenting products on our website. However, this does not remove or reduce any responsibility that Berry’s has under applicable consumer law for products supplied by us.
vii.
No Additional Voluntary Warranties: Except for any manufacturer’s warranty, Berry’s guarantee or other warranty or guarantee that we expressly state applies to a product, Berry’s does not provide any additional voluntary warranty or guarantee. No additional warranty, guarantee or assurance will arise merely from general advertising, promotional material, editorial content or other general information unless it expressly forms part of the terms on which the relevant product is sold or applicable law provides otherwise.
viii.
Website Availability and Technical Matters: We aim to keep our website accurate, secure and available, but we do not guarantee that access will always be uninterrupted, error-free or available at a particular time. We may suspend, restrict or change access to all or part of the website where reasonably necessary for maintenance, security, updates, technical problems or operational reasons. We do not guarantee that the website will be compatible with every device, browser, operating system or software configuration. This does not affect any order that we have already accepted or any rights you have in relation to a product purchased from us.
ix.
No Guarantee of Continued Availability: The appearance of a product, brand, promotion, finance option, service or website feature does not guarantee that it will continue to be available in the future. We may change or discontinue products, brands, website features or voluntary services for future transactions, subject to any obligations we already owe in relation to an accepted order.
x.
Mandatory Rights Prevail: Any disclaimer, warranty limitation or exclusion in this section applies only to the fullest extent permitted by law. If any part of this section conflicts with a right or remedy that cannot legally be excluded or restricted, that mandatory right or remedy will prevail.
19
Section 19

Force Majeure

We will not be responsible for any delay or failure to perform our obligations where this is caused by an event outside our reasonable control that directly prevents or materially disrupts our ability to process, source, prepare, dispatch or deliver an order. This may include serious disruption to courier or postal networks, interruption or failure of payment, website, telecommunications or fulfilment systems, significant supplier or manufacturer disruption affecting the availability of a product, customs or border delays affecting an international order, government restrictions, sanctions or other legal measures preventing supply or delivery, widespread industrial action affecting transport or fulfilment, or a major incident that prevents access to or operation of our relevant store, warehouse or fulfilment facilities. Where such an event occurs, we will take reasonable steps to minimise the effect on your order and will contact you where the delay or failure is likely to be material. If the event prevents us from fulfilling your order altogether, we will deal with the affected order and any payment you have made in accordance with your legal rights.

20
Section 20

Limitation Of Liability

i.
Limitation of Liability: To the fullest extent permitted by law, Berry’s will not be liable for any indirect, consequential or unforeseeable loss or damage arising out of or in connection with your use of our website, your order or any product purchased from us. We will also not be liable for any loss caused by inaccurate information or instructions provided by you, misuse or improper care of a product, accidental damage after delivery, unauthorised repairs or alterations, failure to follow applicable care or manufacturer instructions, or any act or omission of an independent third party for whom we are not legally responsible. As our products are supplied to consumers for personal use, we will not be liable for any business or commercial loss, including loss of profit, revenue, business, contracts, opportunity, anticipated savings or goodwill.
ii.
Matters We Cannot Exclude: Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or restricted, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any mandatory rights or remedies available to you under applicable consumer law. Any limitation in these Terms will apply only to the fullest extent permitted by law.
21
Section 21

Indemnification

To the fullest extent permitted by law, you will be responsible for the reasonable losses, costs and expenses, including reasonable legal and professional costs, that Berry’s incurs as a direct result of your fraud, deliberate unlawful conduct, unauthorised use of another person’s account, identity or payment method, infringement of a third party’s intellectual property or other legal rights, or deliberate or material breach of the Prohibited Uses in these Terms. This includes reasonable costs incurred by us in investigating or responding to a third-party claim arising directly from such conduct. You will not be responsible under this section to the extent that the relevant loss or cost was caused by Berry’s own breach, negligence or other matter for which we are legally responsible.

22
Section 22

Governing Law And Dispute Resolution

i.
Governing Law: These Terms, your order and any contract between you and Berry’s, and any dispute or claim arising out of or in connection with them, including any non-contractual dispute or claim, will be governed by the laws of England and Wales.
ii.
Resolving Disputes: If a dispute arises in connection with an order or these Terms, you must first contact us at customerservice@berrysjewellers.co.uk and provide reasonable details of the issue. We will use reasonable efforts to resolve the matter with you before court proceedings are commenced. Nothing in this paragraph prevents either party from exercising a legal right where a limitation period applies or seeking urgent relief from a court where necessary.
iii.
Jurisdiction: If you live in England or Wales, the courts of England and Wales will have jurisdiction over any dispute or claim arising out of or relating to these Terms or your purchase. If you live in Scotland, you may bring proceedings in Scotland or England and Wales. If you live in Northern Ireland, you may bring proceedings in Northern Ireland or England and Wales.
iv.
Customers Outside the United Kingdom: If we accept an order from you while you are resident outside the United Kingdom, the laws of England and Wales will continue to govern these Terms and your contract with us. However, you may be entitled to rely on mandatory consumer protection laws that apply in your country of residence and, where applicable law gives you that right, to bring proceedings before the courts of your country of residence. Nothing in these Terms excludes any such mandatory rights.
23
Section 23

Notices

i.
Notices to Berry’s: If you need to send a formal notice or communication to us under these Terms, you must send it by email to customerservice@berrysjewellers.co.uk or by post to Berens & Company Limited, 62 Albion Street, Leeds, LS1 6AD. An email will be treated as received on the same business day if received during our normal business hours, or on the next business day if received outside those hours. A notice sent by post will be treated as received three business days after posting. These deemed-receipt provisions do not apply where applicable consumer law determines when a notice, cancellation or other communication takes effect, in which case the applicable statutory rule will apply.
ii.
Notices to You: We may send notices or other communications relating to your account, order, purchase or these Terms to the email address you provide to us, through your account where applicable, or by another electronic method that you have agreed to use. You must keep your contact details accurate and up to date and regularly check the email address associated with your account or order.
iii.
Electronic Communications: Where permitted by law, notices and communications provided electronically will satisfy any requirement for them to be provided in writing. Nothing in this section affects any method of giving notice that applicable law requires either you or Berry’s to use.
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Section 24

Miscellaneous

i.
Other Policies and Information on Our Website: These Terms apply together with any other policies, terms or information expressly stated to apply to your purchase or use of a particular service, including, where applicable, our Shipping Policy, Cancellation & Refund Policy, Privacy Policy, Cookie Policy, Finance Options, Price Match Promise and terms applying to promotions, complimentary gifts and E-Gift Cards. Those documents must be read together with these Terms where relevant to your order. If there is any conflict, any specific terms expressly stated to apply to a particular product, promotion, payment method or service will take precedence in relation to that matter, subject always to any rights that cannot legally be excluded or restricted.
ii.
English Language: These Terms are drafted in the English language, and the English version will govern and prevail in all circumstances. Any translations of these Terms are provided for convenience only, and in the event of any inconsistency or conflict, the English version will take precedence.
iii.
Binding: These Terms are binding on you and Berry’s and our respective permitted successors and assigns.
iv.
No Third-Party Rights: Except where these Terms expressly provide otherwise, no person other than you and Berry’s has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
v.
Headings: The section headings used in these Terms are included for convenience and reference only. They do not have any legal or interpretive effect and must not be used to influence the meaning, interpretation, or construction of any clause or provision within these Terms.
vi.
Severability: If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be removed or limited to the minimum extent necessary, and the rest of the Terms will continue in full force and effect without impairment.
vii.
Waiver: If we do not immediately enforce any right or provision under these Terms, this does not mean we have waived that right. A waiver will only be valid if it is made in writing and signed by an authorised representative of Berry’s Jewellers. Any failure by us to exercise or enforce any part of these Terms on one occasion does not prevent us from enforcing it later.
viii.
Survival: Any provision of these Terms which by its nature is intended to continue after completion, cancellation or termination of your order or your use of our website will remain in effect, including provisions relating to intellectual property, payment obligations, limitations of liability, indemnification, governing law and dispute resolution, and any other rights or obligations that have accrued before completion, cancellation or termination.
ix.
Assignment and Delegation: You may not assign, transfer, or delegate any of your rights or obligations under these Terms without written permission from Berry’s Jewellers, while Berry’s Jewellers may assign or transfer these Terms or its rights and obligations to any affiliate, successor entity, or acquirer as permitted by law.
x.
Entire Agreement: These Terms, together with any other terms, policies or conditions expressly incorporated into or applicable to your order, constitute the agreement between you and Berry’s in relation to your purchase and supersede any previous discussions, communications or arrangements relating to that purchase. Nothing in this paragraph excludes or limits liability for fraud or fraudulent misrepresentation, or prevents you from relying on any statement or information that applicable consumer law requires to form part of the contract.
xi.
Updates to these Terms: We may update these Terms from time to time to reflect changes to our business, products, website, policies, operational practices or applicable legal or regulatory requirements. The version of these Terms in force when you place your order will apply to that order, and any later changes will apply only to future orders unless a change is required by law to apply otherwise. The latest version will be published on our website together with the date it was last updated.
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Section 25

Complaints

If you have a complaint about our website, an order, a product or your experience with Berry’s, please contact our Customer Services team using the details below. We will handle complaints in accordance with our Complaints Procedure, which is available on our website.

Related Berry's Policies

Useful Information

Returns Information Delivery Information Finance Options Price Match Promise Privacy Policy Cookie Policy Complaints Procedure
Questions About These Terms?

Contact Berry's Customer Services

Email customerservice@berrysjewellers.co.uk or write to Berry's Jewellers, 62 Albion Street, Leeds, LS1 6AD.

The wording on this page is the final Terms & Conditions supplied by Berry's legal adviser, formatted for online presentation.