Frequently Asked Questions

Once your order has been successfully placed, we will send an order confirmation to the email address provided at checkout.

We accept a range of major credit and debit cards together with other secure payment methods made available through our Shopify checkout. The payment options available to you will be shown at checkout.

As a retailer of high-value watches and jewellery, we may carry out additional security checks before accepting or dispatching an order. This can include confirming billing, delivery or payment information.

Please contact us as quickly as possible. For security reasons, we may be unable to change the delivery address after an order has been placed. PayPal orders can only be delivered to the confirmed PayPal delivery address, and finance orders can only be delivered to the address shown on the approved finance application.

Eligible UK customers can apply for finance on qualifying products. Finance availability, terms and exclusions are shown on our Finance Options page and at checkout where applicable.

Eligible UK orders are delivered using our tracked delivery services. Please see our Delivery Information page for the current delivery options, cut-off times and any applicable charges.

Yes. All orders dispatched by Berry's Jewellers require a signature upon delivery.

No. For security reasons, once an order has been dispatched we are unable to redirect it to an alternative address.

We do not deliver to PO Box addresses, with the exception of eligible BFPO addresses.

Once your order has been dispatched, tracking information will be provided where available so you can follow its progress.

Selected online orders can be collected from a Berry's Jewellers store where Click & Collect is available. Please wait until you receive confirmation that your order is ready before travelling to the store.

You may be asked to provide your order confirmation together with suitable photographic identification. Additional verification may be required for selected high-value orders.

Please use our Returns Information page and Returns Centre for the current return process, eligibility requirements and instructions before sending an item back to us.

Some personalised, altered, resized, made-to-order or otherwise customised items may be excluded from standard return rights. Please check our Returns Information and Terms & Conditions for the item concerned.

Eligible items may be returned or exchanged in accordance with our current Returns Information. Please review the return conditions before sending anything back.

Yes. Eligible watches and jewellery can be delivered to selected international destinations, subject to destination import rules, courier acceptance, product value and brand distribution restrictions.

Possibly. Import VAT, customs duties, clearance fees and other charges imposed by the receiving country are the responsibility of the recipient unless expressly stated otherwise.

Yes, eligible orders can be delivered to selected British Forces Post Office addresses. The correct BFPO addressing format must be used.

VAT is charged when the order is initially placed. Once tracking confirms delivery to the BFPO depot, Berry's Jewellers will refund the applicable VAT back to the original payment method.

Yes. Berry's Jewellers offers natural diamonds only and does not offer laboratory-grown diamonds.

You can use our printable Ring Size Guide or visit one of our showrooms for professional sizing. Measuring several times and avoiding unusually hot or cold hands will give a more reliable result.

Where bracelet adjustment is available for the watch you are purchasing, you can provide your wrist measurement when ordering. We recommend retaining all removed links.

No. The design, metal and gemstone setting determine whether resizing is possible. Full eternity rings and some intricate designs can have particularly limited resizing options.

Case diameter is only one part of fit. Lug-to-lug length, thickness, case shape and bracelet or strap design all influence how a watch wears.

Yes. Please visit our Repairs & Servicing page for current information on watch servicing, jewellery repairs, alterations and aftercare.

Please contact the Berry's showroom currently handling your repair or service, as that team will be best placed to provide an update.

Yes, eligible luxury watches may be considered for part exchange. Please see our Watch Part Exchange page for current information and how to request a valuation.

Valuation services and requirements can vary. Please contact our team or visit our jewellery valuations information for guidance on insurance and replacement valuations.

Yes. You can arrange dedicated time with one of our specialists for watches, engagement rings, fine jewellery or other in-store requirements.

Yes, gift presentation options are available on eligible purchases. Please check the individual product or contact our team if you have a specific gifting requirement.