14 Days to Cancel
For most eligible online orders, you can tell us you wish to cancel within 14 days after the day you receive your goods.
Returns & Refunds
Returns Information
We hope you are delighted with your Berry's purchase. If you need to return an eligible online order, this page explains the process, the condition in which items should be returned, exclusions and what to do if something is faulty or incorrect.
Online Order
Ready to Make a Return?
Start your return through our online Returns Centre before sending an eligible item back to us.
Start Your Return14 Days to Return
Once you have told us you are cancelling, you should send the eligible goods back within the following 14 days.
Contact Us
If an item is faulty, damaged or not what you ordered, please contact Customer Services so we can arrange the appropriate next step.
Online Returns
How to Return an Eligible Online Order
For change-of-mind returns, please follow the steps below. Different arrangements may apply if an item is faulty, damaged or incorrect.
Use our Returns Centre and provide the requested order information so your return can be identified correctly.
Return the item with its original presentation packaging, documentation and proof of purchase. Berry's swing tags should remain attached where supplied.
Package the item carefully. For a change-of-mind return, you are responsible for the return and its cost unless we tell you otherwise.
Once the return has been received and checked, any refund due will be processed in accordance with the conditions below and your statutory rights.
Returning in person? Eligible online purchases may also be taken to a Berry's showroom with proof of purchase. We recommend contacting the showroom before travelling if you need help with a particular return.
Return Conditions
Keeping Your Item in Returnable Condition
You may inspect an online purchase as you reasonably would in a shop. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, any refund may be reduced to reflect a loss in value where the law permits.
Please Return
- The item itself, carefully protected for transit.
- Original presentation box or packaging supplied with the product.
- Relevant documents, accessories and certificates supplied with the item.
- Proof of purchase, such as your order confirmation or dispatch documentation.
- Berry's swing tag attached where one was supplied.
Items Made for You
The statutory right to cancel an online order does not normally apply to goods made to your specifications or clearly personalised.
This can include bespoke commissions, engraving, customer-requested alterations or resizing, and other products individually customised for you.
Where an item is subject to this exception, we aim to make this clear before the order is completed. Your rights in relation to faulty or misdescribed goods are not affected.
Faulty, Damaged or Incorrect Goods
Something Isn't Right?
If your item arrives damaged, develops a fault, or you receive something different from what you ordered, please contact us as soon as reasonably possible.
For faulty goods, consumer law provides remedies that are separate from the change-of-mind cancellation rights described above. Depending on the circumstances, these can include a refund, repair or replacement.
The short-term right to reject faulty goods normally lasts 30 days. Other statutory remedies may continue to apply after that period.
Customer Services
Contact Us Before Returning
For faulty, damaged or incorrect goods, please speak to our team so we can advise you on the most appropriate return arrangements.
0113 201 0512customerservice@berrysjewellers.co.ukWhere goods are faulty or incorrect and you are entitled to return them, Berry's will cover reasonable return costs in accordance with your legal rights.
Refunds
When and How Refunds Are Made
Refund timing depends on the reason for the return and when the returned goods, or satisfactory evidence that they have been sent back, are received.
Change of Mind
For an eligible cancelled online order, we will make any refund due without undue delay and within the period required by law. We may withhold the refund until the goods are received back or you provide evidence of return, whichever is earlier.
Original Delivery
Where the Consumer Contracts Regulations apply, the refund includes the cost of our least expensive standard delivery option. Any additional amount paid for a premium delivery service does not have to be refunded.
Payment Method
Refunds are ordinarily made using the same payment method used for the original transaction, unless another method is expressly agreed or different arrangements are required by law.
Cancellation Policy
Need to Cancel an Order?
For full information about cancelling an online order, including your cancellation rights, applicable timeframes and important exclusions, please read our Cancellation & Refund Policy.
Changed Your Mind After Buying in Store?
There is no general statutory right to return an item bought in a shop simply because you have changed your mind.
Any exchange or credit note offered for a non-faulty in-store purchase is subject to the applicable Berry's in-store policy and the condition of the item.
This does not affect your statutory rights if goods are faulty, not as described or otherwise do not conform to the contract.
Not Sure Which Policy Applies?
Returns can differ depending on whether you purchased online or in store, whether the item was personalised, and whether the issue is a change of mind or a fault.
Customer Services can check your order and advise you before you send anything back.
Contact Berry'sReturns FAQs
How long do I have to return an online order?
For most eligible online purchases, you must tell us that you wish to cancel within 14 days after the day you receive the goods. You then have a further 14 days after notifying us to send them back.
Do I have to pay for return postage?
For a change-of-mind return, you are responsible for the return cost unless we have agreed otherwise. If goods are faulty, damaged or incorrect and you are entitled to return them, please contact us so appropriate return arrangements can be made.
Can I return a resized or personalised item?
Goods made to your specifications or clearly personalised are normally excluded from the statutory change-of-mind cancellation right. This may include engraving, customer-requested resizing, bespoke commissions and other individual alterations. Faulty-goods rights remain unaffected.
Can I return an online order to a Berry's showroom?
Eligible online purchases may be taken to a Berry's showroom with proof of purchase. If you are unsure whether your return is eligible, please contact Customer Services or the showroom before travelling.
What happens if my item is faulty?
Please contact us as soon as reasonably possible. Consumer law provides separate remedies for faulty goods, including a short-term right to reject in qualifying circumstances and rights to repair, replacement or other remedies depending on the circumstances.
Will the original delivery charge be refunded?
For an eligible online cancellation covered by the Consumer Contracts Regulations, the refund includes the cost of the least expensive standard delivery service offered. Any additional amount paid for a premium delivery option does not have to be refunded.
Start a Return
Use the Berry's Returns Centre
Have your order details ready and use our Returns Centre to begin an eligible online return. If the item is faulty, damaged or incorrect, contact Customer Services first.
Nothing on this page limits or excludes rights you may have under applicable consumer law. For full contractual terms, please also see our Terms & Conditions and Refund Policy.