Speak to Our Team
For online orders, product enquiries, delivery, returns, payment and finance assistance, contact our Customer Services team.
0113 201 0512customerservice@berrysjewellers.co.ukYou can also speak to us using Live Chat when available.Contact Us
Whether you would like help with an online order, a luxury watch or jewellery enquiry, delivery, finance, an appointment or one of our services, our team will be pleased to assist.
Find a Showroom
Visit one of our Berry's Jewellers showrooms or dedicated brand boutiques for personal advice on watches, jewellery and our in-store services.
Find Your Nearest StoreBook an Appointment
Arrange dedicated time with one of our specialists to discuss a watch, engagement ring, fine jewellery purchase or another in-store requirement.
Book an AppointmentRepairs & Servicing
Starting a New Repair Enquiry
For information about watch servicing, jewellery repairs, alterations or aftercare, visit our Repairs & Servicing page.
Watch & Jewellery RepairsExisting Repair or Service
If your enquiry relates to a repair or service already being handled by one of our showrooms, please contact that showroom directly. The store team dealing with your item will be best placed to provide an update.
Find Showroom Contact DetailsSend Us a Message
How Can We Help?
Complete the form and provide as much information as possible so that your enquiry can be directed appropriately.
If your message concerns an existing online order, please include your order number.
For urgent order enquiries:
Please call Customer Services on 0113 201 0512.
Please call Customer Services on 0113 201 0512.
Quick Help
You may be able to find the information you need immediately using one of the sections below.
Ordering & Payment
Secure payment, order verification, finance and payment-address requirements.
View InformationDelivery Information
UK delivery, dispatch information, signatures and receiving your order.
View InformationReturns & Exchanges
Information about returning or exchanging an eligible online purchase.
View InformationFinance Options
Eligibility, available terms and help with a finance application.
View InformationWatch Part Exchange
Speak to our team about part exchanging an eligible luxury watch.
View InformationComplaints
If something has not met the standard you expected, find out how to contact us.
View Complaints InformationPostal Correspondence
Customer Services
Berry's Jewellers
44 Commercial Street
Leeds
West Yorkshire
LS1 6EX
United Kingdom
Before Sending Jewellery or a Watch
Please do not send watches, jewellery, returns or repairs to us without first following the relevant return or repair instructions. This ensures your item is sent to the correct location using the appropriate process.
Returns InformationRepairs Information
Contact FAQs
Who should I contact about an online order?
Contact our Customer Services team on 0113 201 0512 or email customerservice@berrysjewellers.co.uk. Please include your order number when possible.
Who should I contact about an existing repair?
Please contact the Berry's showroom that is currently dealing with your repair or service directly, as that team will be best placed to provide an update.
Can I book an appointment before visiting?
Yes. You can use our Book an Appointment page to arrange dedicated time with one of our specialists.
Can I visit a store instead of contacting Customer Services?
Yes. Our store locator provides current addresses, telephone numbers and email details for Berry's showrooms and dedicated boutiques.
Where can I make a complaint?
Please visit our Complaints page for our complaints process and contact information.