Personal Service

As one of the UK's leading luxury jewellery retailers and as a prestigious manufacture of fine bespoke jewellery, we here at Berry's, pride ourselves not only on our membership as part of the National Association of Goldsmith’s, but also on our exceptional reputation for outstanding customer service. We believe a customer's shopping experience whether in store or online, should be memorable, and that it should exceed all imaginable expectations. Our company ethos is “Excellence in Every Quarter” – a perspective that runs consistently throughout all 12 of our UK stores.

Our relentless dedication towards offering the very highest possible standard of customer service, is a duty we fulfil on a daily basis. We have carried these long-standing principles with us down the family line, from generation to generation at Berry's. Our vision to maintain our success as a leading innovator of fine luxury jewellery stops at nothing. It is this attitude that allows us as a team, as well as a family of cutting-edge designers, to refine our skills in providing a completely unique experience when it comes to helping you find your dream piece of jewellery. Whether you are shopping for a loved one, in search of the ultimate engagement ring, or looking to indulge in something bespoke for yourself, we guarantee an endless selection of designs to try on, combined with our expert knowledge in the manufacture and aftercare advice of each individual piece of jewellery. We can talk you through design options, as well as discussing ideas on how to tailor a piece of jewellery in order to create a truly unique and one-off piece of jewellery that is personal to you.

Enjoy a glass of champagne and a one-to-one chat with one of our talented designers, who can talk you through achieving your dream design using the finest in precious metals, diamonds and gemstones, whilst you also take inspiration from some of our most popular innovations on display. Our collection of world-class brands is unprecedented. Choose from the likes of Fope, Chanel and Patek Philippe, as well as high street designers such as Georg Jensen, GUCCI and Lalique. Our handcrafted jewellery combines our passion for uniqueness with unbeatable quality, and is created by our team of talented in-house goldsmiths, artisans and stone cutters. Our Sally Hill designs are designed from scratch and crafted on site within our workshops using a mixture of traditional jewellery manufacturing methods, as well as cutting-edge technological processes. Together these provide a meticulous finish to some of our most desirable creations to date.

Our e-commerce luxury jewellery and watch website will provide you with a smooth and seamless browsing session displaying up-to-date information and availability on all new additions, as well as our finance and payment options.  We offer exclusive timepieces from some of the world's most inspirational watch manufacturers to date, and pride ourselves on the strong partnerships that we have built with these companies. Our reputation for working so closely with watch companies such as Breitling, Cartier, TUDOR, OMEGA and Jaeger-LeCoultre, has led to our outstanding success as an independent luxury watch retailer. We are able to provide our customers with some of the world's most sought-after special edition watches, as well as expert knowledge from our on-hand watch specialists in store and online.

What's more, our talented sales team are passionate about our handmade jewellery designs, as well as our breath-taking selection of jewellery pieces from around the globe. Our gemstone jewellery collection showcases an astonishing array of colourful stones from an eclectic mix of countries and origins, allowing us to express our creativity in many new and unusual forms – perfect for engagement ring shopping, or searching for the ultimate wedding jewellery.  If you would like to book an appointment or would like any additional advice on our personal jewellery services here at Berry’s, please get in touch with a member of our team today.

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