Berry's Repairs & Servicing
Watch & Jewellery Repairs
From routine maintenance to more involved repairs, Berry's can help care for fine jewellery and luxury watches through our specialist teams and, where required, the appropriate manufacturer service route.
Fine watches and jewellery are designed to be worn and enjoyed. When an item needs professional attention, our teams can assess the work required and explain the most appropriate route before the repair or service proceeds.
How the Repair Process Works
Contact the Team
Speak to your nearest Berry's repairs department or bring the item into the appropriate showroom.
Initial Assessment
The item is inspected so our team can identify the likely work required and the appropriate repair or servicing route.
Estimate & Approval
Where chargeable work requires an estimate, the relevant details can be provided for approval before the repair proceeds.
Repair or Service
Work is completed through Berry's specialists or the appropriate manufacturer or specialist service route where required.
Return to You
Our team will contact you when the item is ready and explain the appropriate collection or return arrangements.
Watch & Jewellery Repair Support
The exact work available depends on the individual item, its construction and the relevant brand or manufacturer requirements. Our repairs team will advise after assessment.
Watch Repairs & Servicing
Berry's can assist with routine watch maintenance as well as arranging more involved servicing where required.
Battery Replacement
Professional quartz watch battery replacement where the service is suitable for the model.
Water-Resistance Testing
Testing and assessment for suitable watches where the service is available.
Straps & Bracelets
Adjustment, fitting and repair support, including manufacturer replacement straps where appropriate.
Valeting & Refinishing
Cleaning and finishing work for suitable watches, subject to assessment and the appropriate treatment for the model.
Servicing
Assessment and servicing support for mechanical and quartz watches, including manufacturer servicing where required.
Fault Assessment
Our team can advise on the appropriate next step when a watch is no longer operating as expected.
Jewellery Repairs & Maintenance
Frequently worn jewellery can gradually show signs of wear. Our specialist teams can assess fine jewellery and advise on appropriate repair, cleaning or maintenance work.
Professional Assessment
Inspection of damaged, worn or altered fine jewellery to identify the work that may be required.
Cleaning & Inspection
Professional cleaning alongside visual inspection of areas such as settings, claws and clasps.
Settings & Security
If a stone moves, a claw catches or a fastening feels loose, stop wearing the piece and arrange an assessment.
Repair Guidance
Our team can advise on the repair options suitable for the item's materials, gemstones and construction.
Frequently Worn Jewellery
Periodic professional inspection can help identify visible wear before it develops into a more significant issue.
Specialist Care
Delicate gemstones, pearls and treated materials may require a more specialist approach to cleaning and repair.
Berry's Aftercare
Complimentary Lifetime Jewellery Cleaning
Jewellery purchased from Berry's can be professionally cleaned by our team throughout its lifetime. Regular professional cleaning can restore brightness while also giving our specialists an opportunity to look over the piece for visible signs of wear.
Berry's Specialist or Manufacturer Service?
Through Berry's
A range of repair and maintenance services can be supported through Berry's own specialist teams, depending on the item and work required.
Manufacturer or Specialist Service
Depending on the watch, brand, warranty status and nature of the work, your timepiece may need to follow the appropriate manufacturer or specialist service route.
Repair times vary. Timescales depend on the item, the work required, parts availability and whether manufacturer servicing is necessary. Our team can provide more information once the item has been assessed.
Contact Your Local Repairs Department
For repair enquiries, contact the team that supports your nearest Berry's location. Please include a short description of the item and the assistance you require.
Albion Street
repairs@berrysalbionstreet.co.uk44 & 22 Commercial Street
repairs@berryscommercialstreet.co.ukVictoria Quarter
repairs@berrysvictoriaquarter.co.ukNo.1 Stonegate
repairs@berrys1stonegate.co.ukNo.52 & No.60 Stonegate
repairs@berrysyork.co.ukBerry's Nottingham
repairs@berrysnottingham.co.ukBerry's Newcastle
repairs@berrysnewcastle.co.ukBerry's of Windsor
repairs@berryswindsor.co.ukRepairs & Servicing FAQs
Does Berry's repair both watches and jewellery?
Yes. Our repairs teams can assess both luxury watches and fine jewellery. The exact repair or servicing options depend on the item, brand, materials and work required.
Will my watch be repaired by Berry's or sent to the manufacturer?
This depends on the watch, brand, warranty status and work required. Some work can be completed through Berry's specialists, while other repairs or servicing may need to follow the appropriate manufacturer or specialist service route.
How long will my repair take?
Repair times vary according to the item, work required, parts availability and service route. Our team can give you more information following assessment.
Can Berry's replace a watch battery?
Professional battery replacement is available for suitable quartz watches. Where appropriate, water-resistance testing may also be recommended after the case has been opened.
Can Berry's replace or adjust my watch strap or bracelet?
Our teams can assist with suitable watch straps and bracelets, including adjustment, fitting and sourcing manufacturer replacement straps where appropriate.
Does Berry's offer complimentary jewellery cleaning?
Yes. Jewellery purchased from Berry's can be professionally cleaned by our team throughout its lifetime. Visit a Berry's showroom and speak to the team for assistance.
What should I do if a gemstone feels loose?
Stop wearing the jewellery and arrange an inspection. Movement in a gemstone, catching claws or a loose clasp can indicate wear that should be assessed professionally.
Looking After Your Jewellery & Watches
Explore the Berry's Aftercare Guide
For practical advice on jewellery cleaning, gemstones, pearls, water resistance, watch winding, storage and ongoing maintenance, visit our dedicated Watch & Jewellery Aftercare Guide.
Repair and servicing availability varies according to the item, brand, warranty status, materials and work required. Manufacturer instructions and service requirements take precedence where applicable.