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Practical guidance to help you care for fine jewellery and luxury watches, supported by Berry's specialist cleaning, repair and servicing expertise.
Repairs & ServicingFine watches and jewellery are made to be enjoyed. Thoughtful everyday care, combined with appropriate professional maintenance, can help preserve their appearance, performance and security for years to come.
Jewellery purchased from Berry's can be professionally cleaned by our team throughout its lifetime. Regular cleaning helps restore brightness and also gives our specialists an opportunity to look over the piece for signs of wear.
We also recommend periodic professional inspection of frequently worn stone-set jewellery so that wear to claws, settings and clasps can be identified before it becomes a more significant problem.
Fine jewellery can be worn regularly, but rings, bracelets and other pieces inevitably come into contact with hard surfaces, cosmetics and everyday residues. A few simple habits can help reduce unnecessary wear.
Stone settings wear gradually. If a gemstone moves, a claw catches on clothing, a clasp feels loose or a chain appears stretched or worn, stop wearing the piece and arrange an inspection.
Early attention can often prevent a relatively minor repair from becoming a lost gemstone or more extensive damage.
For suitable jewellery, lukewarm water, a small amount of mild soap and a very soft brush can help remove oils and everyday residue.
Do not assume this method is suitable for every gemstone or treatment. If you are unsure, ask our team before cleaning the piece yourself.
Store pieces separately in soft-lined compartments or individual pouches. Diamonds are extremely hard and can scratch metals and softer gemstones if pieces are allowed to rub against one another.
Fasten fine chains before storage to reduce tangling and kinking.
Diamond is exceptionally hard and highly resistant to scratching, but it is not indestructible. A strong impact can chip a diamond, particularly around exposed edges or pointed shapes, and the precious-metal setting holding the stone can wear over time.
Keep natural diamond jewellery clean so that oils and residue do not dull its brilliance, and have important stone-set pieces inspected if you notice movement, catching or visible wear around the setting.
Pearls are organic gem materials and need gentler care than diamonds and many faceted gemstones. After wearing them, wipe them gently with a soft cloth and store them separately from harder jewellery.
Avoid harsh chemicals, ultrasonic cleaners and steam cleaning. Pearl strands should be inspected periodically and professionally restrung if the silk or thread becomes stretched, discoloured, frayed or weakened.
Different gemstones require different care. Sapphire and ruby are generally durable, while emerald, opal and certain treated gemstones can require considerably more caution.
Do not assume steam or ultrasonic cleaning is safe simply because a gemstone looks robust. Treatment, fractures and the jewellery setting all need to be considered.
A luxury watch is a precision instrument. Appropriate care depends on the movement, case construction, water-resistance rating, materials and intended use of the individual model.
If an automatic watch has stopped, it can normally be restarted by winding the crown before setting the time and wearing it. The number of turns and correct procedure vary by calibre.
Manual-winding watches, calendar complications and screw-down crowns also have model-specific operating instructions. Always follow the manufacturer's guidance rather than using a universal setting procedure.
Battery life varies according to the watch, movement and functions. When a quartz watch indicates a low battery or stops, arrange professional battery replacement promptly.
Where applicable, water resistance should also be checked after the case has been opened.
Service intervals vary between manufacturers, calibres and how the watch is used. Follow the service guidance for your particular watch and arrange an inspection sooner if you notice a significant change in accuracy, reduced power reserve, unusual winding behaviour, condensation or difficulty operating the crown or functions.
If your watch is regularly exposed to water, periodic water-resistance testing is sensible. Our repairs team can advise on the appropriate service route for your watch, including manufacturer servicing where required.
Our teams can help with routine care as well as more involved repairs and maintenance. Available services vary according to the item, brand and showroom.
Professional cleaning and inspection of settings, claws and clasps.
Repairs & ServicingIn-house support and appropriate manufacturer service routes for luxury watches.
Explore Watch ServicingAssessment of damaged, worn or altered fine jewellery by our specialist teams.
Explore Jewellery RepairsProfessional quartz watch battery replacement and associated testing where applicable.
Repairs & ServicingTesting and assessment for suitable watches where the service is available.
Repairs & ServicingValuation services for eligible jewellery purchased from Berry's and guidance on protecting important pieces.
Valuations & InsuranceIf you are unsure how to care for a watch or piece of jewellery, or believe it may need professional attention, contact us or visit your nearest Berry's showroom.
Care and servicing requirements vary by product, material, gemstone, treatment and manufacturer. Where specific manufacturer instructions are supplied with your watch or jewellery, those instructions should be followed.