During the COVID-19 situation, feel free to register your returns with us, but please keep hold of the item you're returning until out stores are re-opened so we can deal with the orders accordingly.
At Berry's Jewellers we are sure that you will be delighted with your online purchase. If for any reason that is not the case we offer a 14 day full refund (excludes bespoke and personalised items and custom orders).
*Please note that in store purchases are non-refundable.*
Please follow the steps below in order to return your online purchase.
BESPOKE & PERSONALISED ITEMS Unfortunately these items are non-returnable and non-refundable. This includes any item that is; • Made to order or items that have been altered to a customer’s request.
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DAMAGED OR DEFECTIVE ITEMS If your item arrives damaged or defective in anyway please notify us within 3 working days. Kindly keep all packaging and return this back to us with the goods within 30 days. We will reimburse the return postage on damaged or defective goods upon submission of receipt showing the cost you have incurred for returning the item. We will endeavour to process your refund as quickly as possible and in any case within 14 days of receiving the returned goods. Undamaged and correctly returned items will be credited using the same method originally used by you to pay for your purchase. In the unlikely event that you receive an incorrect item, please contact us immediately on 0113 2010512 or email customerservice@berrysjewellers.co.uk and we will rectify the situation. VIEW THE FULL REFUND POLICY HERE
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